1. Who We Are
NG Windows and Doors ("we," "us," "our") provides window installation, replacement, repair, door sales and installation, and custom glass & mirror services. You can reach us at:
- Phone: (818) 660-2836
- Email: support@ngwindowsanddoor.com
- Address: 15001 Kittridge St, Van Nuys, CA 91405
2. Information We Collect
We only collect information you choose to give us. There are two ways that happens on this site:
- The consultation request form on our homepage asks for your name, phone number, email address, project location, service type, and a description of your project.
- Direct contact — if you call or email us directly, we receive whatever information you share in that call or message (typically your name, contact details, and project details).
We do not use cookies, analytics trackers, or advertising pixels on this website, and we do not knowingly collect any information automatically about your browsing behavior.
3. How the Contact Form Works
When you submit the consultation request form, your browser opens a pre-filled email addressed to support@ngwindowsanddoor.com containing what you entered. The form does not save your information to a database or server — it is sent directly to our inbox the same way a normal email is, using your own email application.
4. How We Use Your Information
We use the information you provide solely to:
- Respond to your inquiry and schedule a free consultation or service call
- Provide quotes, updates, and communication about your project
- Keep basic records of past and current customers for scheduling and warranty purposes
We do not sell, rent, or share your personal information with third parties for marketing purposes.
5. Information Sharing
We do not share your information with outside companies, except where necessary to complete your project (for example, a supply partner if your job requires ordering specific materials) or where required by law.
6. Data Retention
We keep customer contact and project information for as long as reasonably needed for scheduling, warranty coverage, and our own business records, and delete or stop using it when it's no longer needed for those purposes.
7. Your Choices
You can ask us at any time to tell you what information we have on file for you, correct it, or delete it, by emailing support@ngwindowsanddoor.com or calling (818) 660-2836.
8. Children's Privacy
This website and our services are intended for adults seeking home improvement services. We do not knowingly collect information from children.
9. Changes to This Policy
If this policy changes, we'll update the "Last updated" date at the top of this page. Significant changes will be reflected here before they take effect.
10. Contact Us
Questions about this policy or your information? Reach out anytime:
- Phone: (818) 660-2836
- Email: support@ngwindowsanddoor.com